store policy & FAQ

Shipping times

Currently you can expect your order to be shipped within 2-3 weeks of purchase depending on the volume of orders and if the items are currently in stock. I run the entirety of my shop myself, and prep and mail all orders myself. During new releases there may be a higher volume of orders than usual, and it may take me a bit longer to get them sent out to you. I appreciate your patience while I prepare your order for shipping!

When your order is shipped, you will be notified via email with a tracking number so you can follow the progress of your package.

International Shipping

I am currently able to ship to most countries in the world, with the exception of the United Kingdom (due to 2021 VAT tax laws). Unfortunately with international shipping comes international shipping fees, which are set by the United States Postal Service based on the size and weight of the package. All international shipping costs are out of my control, and I do my best to offer the cheapest international shipping rates possible. All customers are responsible for their own customs fees once the package is shipped.

Pre-Orders

If you ordered an item labeled as a pre-order, your item will ship at the time indicated in that item’s listing. If your order had multiple items in it, and one or more of them is a pre-order, the entirety of your package will ship when that pre-order is ready.

Please note that pre-orders are currently subject to Covid-related delays. While I am able to estimate manufacturing times, sometimes there are delays on the production end that may cause your order to be delayed in turn. If any significant delays come up in an item you ordered, all customers will be kept informed and be given a new estimated time of arrival.

“B-Grade” or “Seconds” Pins

What does it mean if an enamel pin is listed as a “B-Grade” or “Seconds” pin? A “B-Grade” or “Seconds” pin is a pin that is slightly imperfect and does not meet the standards needed to be sold at full price. They usually have a few minor defects that do not compromise the integrity of the pin’s image, but can be seen when viewed from very close up. Some of these defects may include: Scuffed or chipped metal, uneven epoxy or enamel fill, scratches, dust or specks in the epoxy or enamel fill.

When you purchase a “B-Grade” pin, you will be purchasing a pin at a discounted price under the condition that you are okay with receiving a slightly-flawed pin. There are no returns or refunds on these flawed pins.

Return Policy

This shop does not currently accept returns or do exchanges. If the item you received is damaged in any way, if you received the wrong item, or if there’s an item missing in your order, please contact me via email so we can get the issues sorted out straight away! I’m happy to correct any errors to make sure you get your order as intended.

HAVING ORDER ISSUES?

Get in touch with me via email and I’m more than happy to help you or give you any information I can.