STORE FAQ

i can’t find your store on your website. where is it?

If you do not see the “SHOP” option in my header, or my shop link leads to a dead page, that means my store is currently closed. I do not keep my online store open year-round and only open it when I’m releasing a new pre-order merch line or running a sale. I also have an Etsy store that is sometimes open.

I need help with my order.

Please reach out via email with your name and your order number and I’ll help you get it sorted out. Please note that I do not respond to customer service requests via social media comments or DMs.

HOW DO PRE-ORDERS WORK?

Pre-orders are limited 2 week window ONLY. Any orders placed within those 2 weeks will be guaranteed to get the items you ordered. Although I do order a few extra of each item, I usually do not list them until a few months after orders have been filled, and they tend to sell out very quickly. The best chance you have to get pre-order merch items is to order in the available window. These items will not be made again.

how long will it take for my order to ship?

You can expect in stock orders to ship within 1-2 weeks of your order date. For pre-orders, orders will ship by the date specified in the item listing when you made your purchase. All pre-order items will ship together. Customers will be notified of any production/shipping delays via social media channels. I am responsible for all shipping that happens and appreciate your patience with me as I make sure your order is correct and gets to you safely!

CAN I CHANGE MY ADDRESS AFTER THE PRE-ORDER WINDOW?

Yes! I know sometimes our addresses change during the period between placing a pre-order and shipping a few months later. Please email me with your name, your new address, and your order number and I will be happy to change the address for you. I can only change US addresses to another US address, and international addresses to other international addresses.

I don’t see my country as an option for shipping. How do I order from you?

If you’re in the UK: I ship to the UK through my Etsy page! You can find that UK-friendly shop over here. Unfortunately due to Brexit tax laws I am not able to ship pre-orders to the UK at this time. I am also not able to ship to Germany or Russia at this time due to United States shipping restrictions. I ship to all other international countries.

If you are in one of these countries and are interested in pre-order items, I suggest finding a mail proxy service, or finding a friend in another country who can order for you, and then ship to you. I am not allowed to send purchased orders as a business, but friends can send you “gifts”!

WILL YOU LIST ANY OF THESE ITEMS IN YOUR ETSY SHOP FOR UK CUSTOMERS?

Size-dependent items (such as apparel) will not be listed to my Etsy shop at any point. Leftover merch pieces such as pins, stickers, banners, etc that are not dependent on size will be listed in the Etsy store if I have any leftover stock after filling pre-orders. I do have plenty of other in stock items available in my Etsy store. You can find that UK-friendly shop over here.

why is international shipping so expensive?

Unfortunately the rates I’ve set are in compliance with the rates the United States Postal Service sets to send packages out of country, and are dependent on the weight and sizes of the packages being sent. I wish these costs weren’t so high, but it’s sadly out of my hands.